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Shipping policy

 

1. Delivery Area

Morifento (hereinafter referred to as "we") currently provides product delivery services only within Australia.
All shipping addresses must be located within Australia, and deliveries to other regions are not available at this time.
Please carefully verify your shipping address before placing an order to ensure it falls within the current delivery area.

2. Shipping Fee Calculation

Shipping fees are automatically calculated based on the total order amount at checkout, as follows:

  • Orders under 88.8 A$ will incur a shipping fee of 8.8 A$;

  • Orders equal to or above 88.8 A$ are eligible for free shipping.

The final shipping fee will be displayed on the checkout page.

3. Order Cut-off and Processing Start Time

  • Orders paid before 18:00 daily are considered for same-day processing, and processing time starts from that day;

  • Orders paid after 18:00 will begin processing the next day;

  • On non-working days, processing time will start on the next business day.

4. Order Processing Time

Once an order is confirmed, we will prepare the items and complete necessary processing.
Typically, order processing takes 1–3 business days, after which shipment will be arranged.

5. Delivery Time

After dispatch, the estimated overall delivery time is 5–10 business days.
This is an estimated range, and actual delivery may vary due to logistics conditions.

6. Delivery Service Providers

We will select a suitable shipping method based on the order details. Possible carriers may include, but are not limited to:

  • FedEx

  • UPS

  • DHL Express

7. Order Tracking

After your order is shipped, a confirmation email will be sent, typically including:

  • Order number

  • Payment details

  • Shipping carrier information

You can check the latest delivery status on the website's Order Tracking page by entering the email or phone number used to place the order and the corresponding order number.

8. Delivery Responsibilities

  • Product Issues
    If you receive damaged, missing, or defective items, please contact us promptly and provide supporting evidence so we can assist you.

  • Changes During Shipping
    Once the order is in processing or delivery, modifications or cancellations may be restricted, depending on the current order status.

  • Address Accuracy
    Please ensure your shipping information is accurate and complete. Any issues arising from incorrect or incomplete addresses are the responsibility of the customer.

9. Receipt Reminder

Upon receiving your package, we recommend checking the outer packaging and product condition immediately. If any issues are found, please document them and contact us promptly so we can provide assistance.

10. Contact Us

Address: 6951 62ND AVE NE UNIT 5107, SEATTLE, WA 98115-5041, US
Customer Service Phone: +1 (253) 343-1169
Customer Service Email: contact@morifento.com
Online Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Eastern Standard Time, AEST)