FAQ

1. How do I start shopping?

You can browse various products directly on the website, using category pages or the search function to find items of interest. On the product page, select the desired specifications and add the item to your cart to proceed with the purchase process.

2. Can I make changes after submitting an order?

Once an order is confirmed, it will enter the processing stage as soon as possible. Some orders may allow modifications or cancellations before shipment is arranged. The availability of changes depends on the order’s processing status.

3. What payment methods are available?

During checkout, you can choose from various common credit card payment options. All available options are clearly displayed on the payment page, and the transaction is completed through secure encryption to ensure payment safety.

4. What should I do if I haven’t received the order confirmation?

Sometimes emails may be misclassified by your email system, so we recommend checking your spam or other folders first. If you still cannot locate the confirmation, you can verify your order using the order tracking feature on the website.

5. How long does it usually take for an order to be shipped?

After payment is successfully completed, the order will enter the preparation and processing stage. Once processing is complete, the order will be shipped, and you will receive a notification with the shipping details. The exact timing may vary depending on circumstances.

6. How can I check the current status of my order?

After shipment, you can track your order using the order tracking page on the website. Enter your order number and the information provided at the time of purchase to view the current delivery status.

7. What if the received product does not match expectations?

If the item is damaged, missing, or does not match the order details, please provide the necessary information so that we can assist you in resolving the issue.

8. Can I return or exchange items?

You may submit a return or exchange request if the order meets the relevant conditions. The specific rules, allowable period, and procedures are outlined on the return and exchange policy page.

9. When is the shipping cost confirmed?

All shipping fees are automatically calculated during checkout and displayed in full before payment. You can review the final amount before confirming your order.

10. Is my personal information secure?

We take reasonable measures to protect user information. All personal data is handled according to the privacy policy, ensuring transparency and security throughout your experience.

11. Does the website use cookies?

To ensure the website operates properly and to improve your experience, the site may use cookies. You can view details about their purpose and management in the cookie policy page.